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Permalink Reply by Charles Senescall on March 23, 2010 at 7:12pm

Looks like they have implimented that new fangled World's Best Practice methodology.

Fingers crossed the comms stay up now after that morale sapping experience.

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Permalink Reply by Laurel Ender on March 23, 2010 at 10:28pm

Hi Rashida, yeah so much for rual emergency comms...not much at all.
a friend and I also debated Pigeons a few years back, we were only 100km apart so it would have been possible.

alans comment re pirated ISP's is interesting.

friends just copped a bill for a supposed unpaid for 26 month bill from a company they and I have never heard of. and never recieved a bill from, naturally, as they are internet scammers.

all the while telstra and Optus had been the paid billers. yet Telstra refused....to cancel and change their number as the line..THEIRS..was the subject of a billing dipute?
what? Paddock Language, what a Polite way to phrase it:-)
Luckily my friends had kept 10!! years of accounts. mind you 3 days in the office will not be refunded them.
what they also happened to find was fortutious, Optus had been double billing for 3 years! drawing the account 2x from seperate accounts, and gee, NO ONE had ever???(sure) wondered at the anomaly..
of course the cannot refund the money? Crap! they can offer credit. ha ha uh uh. so there was a bright side to it, sort of?
I posted on the horse lovers page, re maybe? getting a give away horse. well Dougie arrives tomorrow.
I wont be sleeping much, I am over the moon.

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Permalink Reply by Rashida Khan on March 24, 2010 at 8:00am

Hi All,

Paddock language indeed Laurel. I can safely say that if the call was recorded it can now be used as a correctional device for improving efficiency haha. For the last 2 weeks my business has resembled theirs in that there was no communication, service or ability to fix the problem, thankfully I sorted it before we got a matching reputation.

The biggest problem was that all the gear (phone, modem etc) was sending signals that said it was fine and so they didnt believe us when we said it didnt work. As I reasoned with a young lady in the Telstra office, why would I drive 150km when I could have made a phone call? Although a young man on a very distant line and with a very thick accent informed me that I would not be shouting at him if he was standing in front of me, of which I informed him that even my partner had left the house and the horses had moved out of the houseyard sensing the rage surrounding me, However it would be to my great satisfaction if he was standing in front of me! You can imagine why!

Thats terrible Al! The cheeky buggers! Mind you 30hrs is a great effort! We often have a problem when they send technitions as we request that the tech calls us from the closest town with his estimated time of arrival. The lady in Melbourne told nnot to worry the tech would just sing out from the gate. I informed her that he would want to be loud as the gate is 7km from the house. Her reply "thats impossible!". I hope she never goes to a station where it's 100km from the house!

Its not all bad though I have had some laughs like when my stud billy goat was feeling rather well (curtesy of me adjusting his diet) , and had serviced the female goats, the poddy calf and was on the prowl for a new "friend" to relieve the boredom of lazing on the lawn. When as luck would have it a shiny car arrived and a man got out. Rossi the goat watched carefully as the man messed around and finally bent over the inspection pit. I had been watching was out the office door and galloping lead in hand, but Rossi was proving the 4 legs are faster than two! He charged across the paddock in delight and assumed the position on top of the technition! The poor man looked as shocked as the poddy calf had looked! He yelled and jumped and tried to stand up straight but Rossi was in professional mode among other things and as a full grown boer billy he was a strong boy. Im afraid I wasnt the best of help to the poor man as I was helpless with laughter but between peals managed to secure the goat and drag him to his enclosure. I then made a strong cuppa for the technition and assured him that that sort of thing really isnt common place and it was simply a case of wrong place very bad timing. So perhaps there is some revenge to be had and possibly some understanding as to why we have communications issues! Still if they are going to behave like this Ill be sending a truck load of billy goats their way!

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Permalink Reply by Charles Senescall on March 24, 2010 at 9:04pm

Hilarious! I hope you billed him for the stud service.

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Permalink Reply by Laurel Ender on March 24, 2010 at 9:21pm

my 2 b****** were in season a couple of weeks back..and the 2 male dogs..well lets just say I DO NOT bend over if anything falls to the floor, as by week 2 1/2 anything at all is fair game, like your place even my chooks look worried :-)

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Permalink Reply by Rashida Khan on March 28, 2010 at 8:12am

Hi John,
Im flattered that you thought the story was fit to share, Rossi would be pretty impressed too if he was reading this, we always said that one day he'd make the newspaper for his doings!
Fortunatly the phones and internet are still working so we are not cut off from the world. UHF radios on the other hand have reared their non working heads! This is never ending! I have found that showing the technology a running tap as a threat can work as well! ;-)

cheers
Rashida

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Permalink Reply by Donald Woods on April 1, 2010 at 3:02pm

You blokes are certainly not alone. My tale of woe went on in similar vane to your's over a couple of weeks, endless hours, endless transfers. Finally got an Aussie accent in Rockhampton who started action that resolved the problem wih a Telstra wi-fi modem. Now i keep getting credit notes for $311.3911 but it never seems to make it onto my monthly account.
PS I ended up telling them I wanted their employee identity to include with a written complaint to the Telecommnication Industry Ombudsman. I meant it but got the probem fixed before I complained.

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